Addressing Infractions
Addressing Infractions
When you see an infraction during an inspection, whether in real life or in a CIPHI oral exam scenario, there are three things you always need to do:
Correct the infraction: Give clear direction to the operator to fix or eliminate the issue immediately where possible.
Educate the operator: Explain both what needs to be done and why it’s important.
Document: Record what you observed and what action you took. Documentation is your evidence and protects both you and the health unit.
These three steps form the foundation of addressing any violation. They should always be top of mind.
Beyond the Basics
Not every situation ends once the infraction is corrected. Depending on the severity and context, you may also need to:
Set timelines and reinspect: If the issue can’t be corrected right away, set a clear deadline and follow up.
Notify your supervisor: For serious or unusual cases, make sure management is aware.
Take enforcement action: In some situations, education isn’t enough. Tickets, orders, or even closure may be necessary to protect public health.
These actions aren’t always required, but recognizing when they are appropriate is an important skill.
Two Types of Education
Education is more powerful when you use it in two ways:
Educating about the infraction: Show the operator what they did wrong and how to do it properly.
Educating about the risk: Explain why it matters and the potential consequences of doing it wrong.
When operators understand both the “what” and the “why “, they are far more likely to change their behaviour and stay in compliance.
Supporting Long-Term Compliance
If you see repeated or serious gaps in knowledge, it’s a good idea to recommend training or re-certification. Many infractions come down to knowledge gaps, and extra training can prevent problems from recurring.
This framework applies equally well in the field and in the exam room. On the exam, thinking in these terms ensures you cover the key points without drifting off track. In the field, it keeps you focused on both immediate correction and long-term prevention.